33 min listen
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Currently unavailable
131. Customer Service and Culture Lesson From LinkedIn’s Sam Stern
Currently unavailable
131. Customer Service and Culture Lesson From LinkedIn’s Sam Stern
ratings:
Length:
33 minutes
Released:
May 14, 2024
Format:
Podcast episode
Description
You likely know the importance of a customer-centric culture, but how do you effectively implement and gauge its success? Stacy Sherman and guest Sam Stern, Senior Manager of CX at LinkedIn, answer these questions and more, including why prioritizing customer needs enhances satisfaction, how Bright Spot Analysis can refine your CX efforts, and which KPIs are crucial for monitoring progress. Additionally, they examine the transformative role of leadership and the significance of psychological safety in managing change. Listen now to learn actionable steps and metrics that matter in elevating your customer experience for impactful results. More at
Released:
May 14, 2024
Format:
Podcast episode
Titles in the series (100)
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