27 min listen
36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute
36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute
ratings:
Length:
31 minutes
Released:
Apr 24, 2022
Format:
Podcast episode
Description
Business success is dependent on effective communication with customers and employees. Videos are proving to be an ideal way to increase connections and conversions versus plain, typed-out text messages and emails. Stacy Sherman interviews Ethan Beute, Author, and Chief Evangelist at BombBomb, to discuss best practices for leveraging videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator. You'll hear tactics to leverage videos to turn dissatisfied customers (detractors) into brand advocates (promoters) and enhance a company culture where people feel a sense of belonging, included, and appreciated. Learn more at DoingCXRight.com/podcasts
Released:
Apr 24, 2022
Format:
Podcast episode
Titles in the series (100)
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey: Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS,... by Doing Customer Experience Right with Stacy Sherman