26 min listen
46. Transforming Customer Experience Through Mystery Shopping
46. Transforming Customer Experience Through Mystery Shopping
ratings:
Length:
31 minutes
Released:
Jul 9, 2022
Format:
Podcast episode
Description
You've probably heard about mystery shopping as it's been a valuable market research tactic for a long time. Yet, there are new aspects to understand when designing a program and measuring what's relevant for customers and your business. Stacy Sherman interviews Claire Boscq, UK's Top 20 Customer Service Influencer, and author, about doing mystery shopping right to gain a competitive advantage. Topics include: How mystery shopping works, pitfalls to avoid, benefits, and best practices for mystery shopping in-person vs. virtually. You'll also hear customer experience leadership tips and ways to enhance employee productivity through BizShui™ Method Details @ DoingCXRight.com/podcasts
Released:
Jul 9, 2022
Format:
Podcast episode
Titles in the series (100)
10. Communicating and Delivering Real Value Featuring Bob Burg: In business, your primary focus must be the value you provide to customers. Value is what makes people trade their money for a service or a product. My guest, Bob Burg, Hall of Fame Keynote Speaker and Bestselling Coauthor of “The Go-Giver"... by Doing Customer Experience Right with Stacy Sherman