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    Why Good Customer Experience Starts With Your Internal Culture

    Why Good Customer Experience Starts With Your Internal Culture

    FromThe Chief Customer Officer Human Duct Tape Show

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    Why Good Customer Experience Starts With Your Internal Culture

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    39 minutes
    Released:
    Oct 3, 2019
    Format:
    Podcast episode

    Description

    How does the diversity of your team affect their output and synergy? In today's episode, I chat with Leslie McNamara, who is the Chief Marketing Officer and Managing Director in workforce development at Citi Retail Services. In this insightful episode, Leslie and I chat about team development and the importance of getting your house in order to bring the utmost value to your clients and partners.
    Released:
    Oct 3, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.