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    What I did in my first year leading Customer Experience, with Tom McCann - CB62

    What I did in my first year leading Customer Experience, with Tom McCann - CB62

    FromThe Chief Customer Officer Human Duct Tape Show

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    What I did in my first year leading Customer Experience, with Tom McCann - CB62

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    46 minutes
    Released:
    Aug 1, 2017
    Format:
    Podcast episode

    Description

    Tom and I had a very detailed discussion of his first twelve months in his role, from role definition, to understanding the new business he was in, gaining traction with a ground-swell approach, through establishing customer valuation and segmentation, th
    Released:
    Aug 1, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.