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    Chief Customer Officer in Manufacturing & Distribution, With Anne Herman - CB47

    Chief Customer Officer in Manufacturing & Distribution, With Anne Herman - CB47

    FromThe Chief Customer Officer Human Duct Tape Show

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    Chief Customer Officer in Manufacturing & Distribution, With Anne Herman - CB47

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    39 minutes
    Released:
    Apr 18, 2017
    Format:
    Podcast episode

    Description

    Anne Herman is the Chief Customer Officer for MSA - the Safety Company, the world’s largest manufacturer and distributor of safety equipment.  Anne began her career as an engineer, moving to global quality and operations.  In her role, Anne not only leads the customer experience transformation for MSA, but she also holds responsibility for running the Quality, delivery and support operations for MSA globally.
    Released:
    Apr 18, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.