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    Chief Customer Success & Happiness Officer, With Amy Downs - CB32

    Chief Customer Success & Happiness Officer, With Amy Downs - CB32

    FromThe Chief Customer Officer Human Duct Tape Show

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    Chief Customer Success & Happiness Officer, With Amy Downs - CB32

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    42 minutes
    Released:
    Jan 4, 2017
    Format:
    Podcast episode

    Description

    In her transformation role with Lifesize, Amy's position was originally called VP of of Customer Care. Amy knew that this cast her into too narrow of a role for what she wanted to accomplish, so like many she proposed a revised scope and title, which is how she got the VP of Customer Success and Happiness role.
    Released:
    Jan 4, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.