39 min listen
The Basics of Establishing and Operationalizing Your CX Foundation
The Basics of Establishing and Operationalizing Your CX Foundation
ratings:
Length:
37 minutes
Released:
Jan 26, 2019
Format:
Podcast episode
Description
In today's episode, I explore the basics of establishing a core CX foundation for your organization with Darin Byrne, Vice President of Client Experience and Delivery at Wolters Kluwer. Darin and I chat about customer experience as a mindset, and how he was able to define and frame his role in a way that provided clarity for the rest of the organization to understand. This conversation is great for leaders interested in learning how to develop a solid base for customer and employee experience within their organization and then expound upon that.
Released:
Jan 26, 2019
Format:
Podcast episode
Titles in the series (100)
The Chief Customer Officer Role in Media, With Robert Bridge of Telegraph Media Group - CB39 by The Chief Customer Officer Human Duct Tape Show