Ed Roberts is the Chief Operating Officer at Bozard Ford Lincoln and is breaking the conventional way of running a car dealership by constantly seeking to push beyond the status quo.In this episode, Ed shares his journey in the auto industry, starting from being homeless to becoming a successful leader. Ed shares how his experiences shaped his leadership style and how he focuses on developing people and challenging the status quo.In this episode, you'll gain valuable insights into:The evolution of Ed Roberts' impressions of the auto industry and how they shaped his careerThe importance of putting family first and how it influences leadership decisionsBreaking free from the traditional alpha and f&i approach to create a customer-centric experienceThe ongoing journey of implementing a single point of contact model and its benefitsEmpowering employees to contribute ideas and challenge the status quo for continuous improvementIf you've ever wondered what it takes to overcome adversity, build a successful career, and lead with purpose, this episode is for you. Discover the transformative power of embracing change, connecting with your team, and challenging traditional industry norms.The Power of Purpose and Work-Life IntegrationWe explore the importance of connecting with people and understanding their true purpose beyond their job roles. We discuss the significance of work-life integration and how aligning employees' passions with their work can lead to exceptional performance.Challenging Status Quo: The Journey to Single Point of ContactEd reveals the strategic decision to implement the Single Point of Contact model at Bozard Ford Lincoln. He shares the challenges faced during the transition, emphasizing the significance of pushing beyond traditional methods and adapting to customers' preferences.The Power of Continuous Learning and People DevelopmentMichael and Ed discuss the role of continuous learning in leadership and how investing in people development can elevate a team's performance. Ed shares insights into his journey from fixed operations to COO and the crucial lessons learned along the way.Empowering Employees and Embracing ChangeEd emphasize the importance of empowering employees to make decisions and contribute to the organization's growth. We discuss the impact of embracing change and how it positions businesses for future success.Prepare to be inspired by stories of resilience, determination, and the transformative power of human connection.Listen to the full episode for insights and context from Ed Roberts! ⭐️ Like this show? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! Thanks, Ed Roberts!If you enjoyed this episode featuring Ed Roberts, support us by clicking the links! Connect with Ed Roberts on LinkedInConnect with Michael CirilloConnect with Michael on LinkedInMore Dealers Are Choosing To Partner with FlexDealerLooking for a reliable, high-performance dealership marketing partner? Visit https://www.flexdealer.com to discover how to map your dealership goals with the evolving demands of car shoppers.