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CX at the World's’ Largest Manufacturer of Eyeglasses, With Diana Helfinstine - CB43

CX at the World's’ Largest Manufacturer of Eyeglasses, With Diana Helfinstine - CB43

FromThe Chief Customer Officer Human Duct Tape Show


CX at the World's’ Largest Manufacturer of Eyeglasses, With Diana Helfinstine - CB43

FromThe Chief Customer Officer Human Duct Tape Show

ratings:
Length:
39 minutes
Released:
Mar 21, 2017
Format:
Podcast episode

Description

Diana like many who take on this role, took on a newly created role.  She molded and created the role inside the organization. She has been in her role for five years.  In our discussion we looked back on her path to understand where she got traction, the results achieved and lessons learned.
Released:
Mar 21, 2017
Format:
Podcast episode

Titles in the series (100)

Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.