27 min listen
How Volkswagen is leading Customer Experience, With Jason Bradshaw - CB035
How Volkswagen is leading Customer Experience, With Jason Bradshaw - CB035
ratings:
Length:
41 minutes
Released:
Jan 17, 2017
Format:
Podcast episode
Description
Jason Bradshaw is the senior leader for customer experience, the same level as a chief customer Officer for Volkswagen Group Australia. The hiring process for his role was quite thorough, he had to present a proposal for his first 90 days in the role. And importantly he went through a very extensive set of interviews with every level of leadership he would be working with.
Released:
Jan 17, 2017
Format:
Podcast episode
Titles in the series (100)
How General Motors is Embedding Customer Experience, with Dave Mingle - CB013: Using customer experience to change the automotive business. by The Chief Customer Officer Human Duct Tape Show