16 min listen
[LIVE SESSION] IT + CX: The Experience Sweet Spot, with Nate Brown
FromTicket Volume
ratings:
Length:
41 minutes
Released:
May 18, 2023
Format:
Podcast episode
Description
While digital transformation isn't a prerequisite to improving customer experiences, it sure helps! However, it's not that simple. If you're trying to upgrade your digital experiences (or just looking to measure the perception of services and products better), join Matt Beran and Nate Brown (Arise) on this live session to understand and overcome the blockers and friction that tend to get in the way of great experiences.
Nate Brown is the Senior Director of CX at Arise and Co-Founder of CX Accelerator. His primary focus is helping employees understand the customer journey and how they play a role in improving it. Some of his previous experience includes being the Chief Experience Officer at Officium Labs and the Head of Customer Experience at UL.
Nate Brown is the Senior Director of CX at Arise and Co-Founder of CX Accelerator. His primary focus is helping employees understand the customer journey and how they play a role in improving it. Some of his previous experience includes being the Chief Experience Officer at Officium Labs and the Head of Customer Experience at UL.
Released:
May 18, 2023
Format:
Podcast episode
Titles in the series (90)
08. The face of service: support managers need inspiration too, with Megan Engels by Ticket Volume