If you focused on the metrics for each employee where they contributed to the organization's overall improvement, it could result in millions of dollars of savings. But finding the areas of improvement is easier said than done. It requires you to perform gap analysis and trace the Gemba. It requires you to perform a deeper study of data, identify appropriate KPIs, and continuously measure to become operationally resilient.In today's episode, we have our guest Tamar Nelson, who discusses why an organization needs to become operationally resilient to combat uncertainty. She also describes why a gap analysis is required to identify the areas of improvement and start on the journey of operational resiliency. Finally, she shares several stories where she has made transformational changes to the organization by tracing the Gemba through data, surveys, and process mapping.For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.