While Sales and operations planning is the shared responsibility of both sales and operations. Sales typically have far more clout while procurement with very little to no say in it. And as a result, most SMB organizations end up stocking the inventory far more than they need. And this overstocking results in the locking of cash and profitability issues. This is especially common with SMBs that are smaller and don't have PE or VC investment with them. In today's episode, our guest, Anna McGovern, shares her insights into the procurement maturity model and governance framework. She also discusses the role KPIs play in setting the governance framework. Finally, she describes the ownership of various cross-functional responsibilities and how to ensure the accountability of supply chain KPIs. For more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs.rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform.