13 min listen
02. Governance too slow? Time to speed it up! With Dan Aragon from Best Buy
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ratings:
Length:
13 minutes
Released:
Apr 28, 2022
Format:
Podcast episode
Description
Governance is a balancing act of speed and risk. Best Buy's Dan Aragon certainly has some experience on this topic, and he doesn't hesitate to share! Join Matt and Dan's discussion on managing processes, maturity, governance, and incident management for a take on those subjects.
Dan Aragon is a passionate and caring service management practitioner experienced in building practical and successful service management delivery teams and processes that create value in organizations. He has years of experience owning IT processes in Financial Services, Health, and Retail organizations. His most recent experience as a Director of IT Service Management Process at Best Buy has him pushing Service Management governance to do more for the organization.
Dan Aragon is a passionate and caring service management practitioner experienced in building practical and successful service management delivery teams and processes that create value in organizations. He has years of experience owning IT processes in Financial Services, Health, and Retail organizations. His most recent experience as a Director of IT Service Management Process at Best Buy has him pushing Service Management governance to do more for the organization.
Released:
Apr 28, 2022
Format:
Podcast episode
Titles in the series (91)
05. Expanding beyond Service Management: DevOps, SRE and BRM, with Suresh GP by Ticket Volume