13 min listen
14. The ABC of building a Service Management Office, with Melissa Teater from Jamf
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ratings:
Length:
13 minutes
Released:
Jul 21, 2022
Format:
Podcast episode
Description
Melissa Teater (Director of Support and Experience at Jamf) shares her experience creating a Service Management Office to help expand a 20-year organization globally. The goal is to implement ITIL best practices across the company — hoping that a Service Management backbone would provide stability and scalability to their processes and platforms.
Melissa Teater is a 25-year veteran of Information Technology infrastructure, support operations, and service level management. She has extensive experience developing strategic support solutions for global operations, focusing on exceptional customer experience. In her career, she has also led large teams to thrive through employee development, continuous improvement, and process efficiency. Melissa is a communication expert with the ability to integrate managed service providers to suit business needs.
Melissa Teater is a 25-year veteran of Information Technology infrastructure, support operations, and service level management. She has extensive experience developing strategic support solutions for global operations, focusing on exceptional customer experience. In her career, she has also led large teams to thrive through employee development, continuous improvement, and process efficiency. Melissa is a communication expert with the ability to integrate managed service providers to suit business needs.
Released:
Jul 21, 2022
Format:
Podcast episode
Titles in the series (91)
05. Expanding beyond Service Management: DevOps, SRE and BRM, with Suresh GP by Ticket Volume