Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    Ticket Volume

    Ticket Volume

    Ticket Volume

    ratings:
    Length:
    90 episodes
    Language:
    English
    Format:
    Podcast

    Description

    News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes each week!
    Language:
    English
    Format:
    Podcast

    Episodes1 - 10 of 90 episodes

    Title

    [Webinar] Wiring The Winning Organization: Automation, Innovation, And Adaptability

    What will the future bring to the workplace — and more importantly, how can organizatio...

    61 minutes
    		May 02, 2024

    78. Past, Present, And Future of the Workplace, With Christopher Dancy

    Register to our next webinar with Gene Kim to discuss how to wire the organization to a...

    35 minutes
    		Apr 11, 2024

    [Webinar] How to Build a Multidisciplinary ITSM Project, With Jyoti Chopra and Darrel Popowich

    Download the 14 ITSM Framework Cheat Sheet here: https://bit.ly/43PAm6z | Register to t...

    36 minutes
    		Apr 04, 2024

    77. ITSM, BRM, Agile, Project Management: Why None of Them Matter, With David Tomlinson

    Register to our next live webinar here: https://bit.ly/3Vkzjtm. What do ITSM, BRM, Agil...

    72 minutes
    		Mar 14, 2024

    [LIVE SESSION] - The Future of IT Service Management

    Register here to win an "Introduction to ESM" book: https://bit.ly/3RMDADo! Same as ev...

    71 minutes
    		Dec 19, 2023

    76. Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

    The KCS offers a more collective approach to Knowledge Management through a defined met...

    32 minutes
    		Dec 07, 2023

    75. How To Reduce The Fear of AI, With Mariena Quintanilla

    Based on her experience working with teams to introduce the tool, Mariena shares advice...

    29 minutes
    		Nov 30, 2023

    74. Business Process Design in ITSM: How to Design Robust Business Processes?, With David Mainville

    In Service Management, business process design lays the foundation upon which everythin...

    30 minutes
    		Nov 23, 2023

    73. Learning From Practice In ITSM, With Ryan Ogilvie

    When looking to improve ITSM processes, Ryan argues that the focus should be put on lea...

    27 minutes
    		Nov 16, 2023

    [LIVE SESSION] Knowledge Management Success: Tips, Tricks, And Metrics

    A proper Knowledge Management strategy is essential to an efficient IT support offering...

    49 minutes
    		Nov 09, 2023