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27 - How to measure employee experience? Start by focusing on perception, with Maddie Blumenthal from QSTAC

27 - How to measure employee experience? Start by focusing on perception, with Maddie Blumenthal from QSTAC

FromTicket Volume


27 - How to measure employee experience? Start by focusing on perception, with Maddie Blumenthal from QSTAC

FromTicket Volume

ratings:
Length:
23 minutes
Released:
Oct 20, 2022
Format:
Podcast episode

Description

Employee experience is a hot topic among companies, and Maddie Blumenthal (QSTAC) is here to help. She gives some great advice on how to measure it in a way that's as close to reality as possible - spoiler alert: just sending a survey won't do - and talks employee retention, onboarding, and how the IT department is absolutely crucial to all of this.
Maddie Blumenthal is VP of Customer Success at QSTAC and has an extensive experience in the field in companies such as FieldPulse, Verizon, Rainforest QA, and Bazaarvoice.
Released:
Oct 20, 2022
Format:
Podcast episode

Titles in the series (91)

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes each week!