46 min listen
Insider View: The Future of Retail Banking | Branch Transformation 2021, RBR
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Insider View: The Future of Retail Banking | Branch Transformation 2021, RBR
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
22 minutes
Released:
Dec 15, 2021
Format:
Podcast episode
Description
Greg and Alessia attended this year's Branch Transformation and interviewed industry experts to bring you insights from the event. Branch Transformation is the world's leading conference dedicated to branch design, customer experience and strategy-driven transformation. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing how they are using cutting-edge technology and human-centred design to drive real customer value. We spoke to Dominic Hirsch, Managing Director at RBR, Lynne Pitwood, Head of CX at Newcastle Building Society, Duncan Cockburn, Founder and CEO at OneBanks and Martin Shires, Business Development Manager at Glory. We are hoping to see you at Branch Transformation 2022 next year!
Released:
Dec 15, 2021
Format:
Podcast episode
Titles in the series (100)
Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success