26 min listen
How Are Millennials Setting the New Standard for Customer Experience? With Dan Gingiss
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
How Are Millennials Setting the New Standard for Customer Experience? With Dan Gingiss
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
25 minutes
Released:
Aug 23, 2021
Format:
Podcast episode
Description
In episode 53, Valentina speaks to Dan Gingiss, an international keynote speaker, author of an upcoming book, The Experience Maker and a podcaster of The Experience This! Show. Dan believes that generations appreciate authentic brand voice and reward businesses that build relationships with their customers. He elaborates on the future of CX and advises aspiring marketing professionals who aim to build their careers in customer experience.
Find out more about Dan Gingiss https://dangingiss.com/
Pre-order Dan's book The Experience Maker: https://www.amazon.com/Experience-Maker-Remarkable-Experiences-Customers/dp/163195458X/
Find out more about Dan Gingiss https://dangingiss.com/
Pre-order Dan's book The Experience Maker: https://www.amazon.com/Experience-Maker-Remarkable-Experiences-Customers/dp/163195458X/
Released:
Aug 23, 2021
Format:
Podcast episode
Titles in the series (100)
Retail Banking Challenges - Can Events Save the Branch from Dying: Episode 2 - Welcome back to CXC. In this episode we begin our mini-series surrounding Retail Banking and the industries current challenges. Featuring Greg, Adam and Louis, we talk about how events are being utilised to bring customers back to the branch.... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success