46 min listen
Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
34 minutes
Released:
Sep 11, 2023
Format:
Podcast episode
Description
Katie Bowden is the Service Design and Delivery Director of Nexa, an Australian customer experience company that specialises in delivering innovative solutions when streamlining the customer journey. In this episode we talk about patient journeys within the healthcare industry, as well as exploring the importance of service design for improving the patient experience.
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Watch on YouTube - https://www.youtube.com/@cxinsiderpodcast
Connect with Katie - https://www.linkedin.com/in/katie-bowden-2bb9b1a9/
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Check out our website - https://cxinsider.com/
Thank you to our sponsor - https://www.acftechnologies.com
For a premium podcasting experience, why not check out our YouTube channel for a wider range of content?
Watch on YouTube - https://www.youtube.com/@cxinsiderpodcast
Connect with Katie - https://www.linkedin.com/in/katie-bowden-2bb9b1a9/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor - https://www.acftechnologies.com
Released:
Sep 11, 2023
Format:
Podcast episode
Titles in the series (100)
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