46 min listen
On Diversity, Transparency and Inclusion, with Donata Peksa
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
On Diversity, Transparency and Inclusion, with Donata Peksa
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
28 minutes
Released:
Feb 27, 2023
Format:
Podcast episode
Description
HSBC is the largest bank in Europe, with 2.93 trillion USD in assets, as of December 2021. In this episode, we speak to their Head of Global Brand Experience - Donata Peksa herself.
Join us as we explore the issues of diversity and inclusion, through the lens of transparency and CSR. We also touch on other key topics including sustainability and the cost-of-living crisis, linking each point back to the fundamental condition of customer experience, and how to deliver brand excellence in a matrix world.
Connect with Donata - https://www.linkedin.com/in/donata-peksa-phd-8b0a232/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Thank you to our sponsor - https://www.acftechnologies.com
Join us as we explore the issues of diversity and inclusion, through the lens of transparency and CSR. We also touch on other key topics including sustainability and the cost-of-living crisis, linking each point back to the fundamental condition of customer experience, and how to deliver brand excellence in a matrix world.
Connect with Donata - https://www.linkedin.com/in/donata-peksa-phd-8b0a232/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Thank you to our sponsor - https://www.acftechnologies.com
Released:
Feb 27, 2023
Format:
Podcast episode
Titles in the series (100)
Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success