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Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?

Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?

FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success


Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?

FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success

ratings:
Length:
30 minutes
Released:
Jun 5, 2023
Format:
Podcast episode

Description

Porsche Holding is Europe's largest and most successful automotive retailer. Andreas Schmelzer is their Head of Digital Transformation. How exactly is an industry, that's seemingly resistant to change, pioneering a new form of innovation? The answer is one word. HYPERAUTOMATION.
Listen in to discover what hyper-automation means, how to apply it to any business, and how it can evolve your own customer experience strategy too.
Watch on YouTube - https://www.youtube.com/@cxinsiderpodcast
Connect with Andreas - https://www.linkedin.com/in/andreas-schmelzer-568134146/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/ 
Check out our website - https://cxinsider.com/
Thank you to our sponsor - https://www.acftechnologies.com 
Released:
Jun 5, 2023
Format:
Podcast episode

Titles in the series (100)

The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies