Retail is undergoing many changes, and the introduction of new channels are a hot topic as retailers attempt to reconnect with their customers. Louis and Greg discuss this transformation of retail and the subsequent CCG (consumer confidence gap) that has appeared because of it. Will consumers evolve alongside the technology? 
01:00 - COVID retail stories. | 04:47 - QR codes are now mainstream. | 08:30 - What are retail/banking leaders working on right now. | 09:50 - Are organisations embracing transformation. | 12:20 - Consumer Confidence gap causes. | 14:16 - Helping the customer during time of change. | 18:02 - The adoption of video channels.