Optimising the retail experience

FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success

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Optimising the retail experience

FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success

ratings:

Length:

17 minutes

Released:

Dec 23, 2019

Format:

Podcast episode

Description

In this episode, we discuss how organisations are optimising their retail experience with the proper use of technology, and with in-store experiential events.

Released:

Dec 23, 2019

Format:

Podcast episode

Titles in the series (100)

The customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies

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Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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The placement experience at ACF Technologies: In this special episode, Louis and Greg talk about their experiences on placement, and outline the benefits of working with a small and agile organisation. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Retail Banking Challenges part 2 - Optimising Multiple Channels: Episode 3 - Part 2 of Retail banking mini series. In this episode Adam, Greg and Louis discuss current challenges surrounding the optimisation of multiple communication channels & improving a branches interaction management. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Retail Banking Challenges - Can Events Save the Branch from Dying: Episode 2 - Welcome back to CXC. In this episode we begin our mini-series surrounding Retail Banking and the industries current challenges. Featuring Greg, Adam and Louis, we talk about how events are being utilised to bring customers back to the branch.... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
26 min listen
Optimising the retail experience: In this episode, we discuss how organisations are optimising their retail experience with the proper use of technology, and with in-store experiential events. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
17 min listen
How can retail maintain a good customer experience remotely?: In this episode we talk about how retail can continue to make sales and deliver a good customer experience using technological innovation, during the coronavirus pandemic. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
16 min listen
Howard Brown on the new retail banking experience: TV & media personality Howard Brown joins us as we talk about his story, from studying music to becoming a brand ambassador for some big names in the financial industry. We also chat about the transformation of high street banking and what's important fo... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
23 min listen
Retail Banking Challenges part 3 - Digital vs Physical Banks: Episode 4 - Part 3 of our retail banking mini series. Today we discuss the rise of digital challenger banks, and the challenges and opportunities physical banks are experiencing in response to this. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
18 min listen
CX in automotive - the start of something new?: Greg, Lee and Louis discuss the automotive industry and its past, present and future customer experience strategy. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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How can telecoms optimise the retail experience?: In this episode, the team discuss how telecom could improve their retail experience with effective customer flow management, and experiential store transformation. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Is the retail experience changing?: In this episode, Greg, Simon, Adam and Louis (plus our special guest Chewy) explore some good and bad experiences in retail and how can retailers can begin to solve these problems. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
18 min listen
The next-gen branch experience part 1 (RBR BT20): A conversation with Greg, Valentina and Louis about the evolution of banking, and the new branch experience post COVID. 01:28 - Where does branch banking stand in 2020. | 04:00 - Addressing the consumer confidence gap. | 06:02 - The next generation of br... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
28 min listen
Retail Banking Challenges part 4 - RBR Branch Transformation 2019: In the final episode in our retail banking mini-series - Greg, Simon, Adam and Louis talk about their experience at the market leading conference RBR Branch transformation 2019. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
10 min listen
CEO Javier Perdices on healthcare digital transformation [Es]: Francisco Javier Perdices, the CEO of Chipcard Salud, a leading healthcare technology provider in Spain - highlights the trends of digital transformation in healthcare and introduction of widespread telemedicine as a result of COVID-19. https://www.chip... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
24 min listen
How can banks tackle large queues?: Greg, Adam and Louis discuss how banks can approach large queues in their branches using efficient communications, and experience personalisation. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
22 min listen
The future of retail: Introducing Valentina (new co-host), and some interesting conversations and stories about how retail is evolving thanks to our favourite coronavirus. 02:00 - Video shopping | 07:45 - Retail at the moment | 10:42 - Will video shopping channels be accepte... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
25 min listen
WFH - Stuart Fearn on optimising your branch network during COVID-19: Stuart Fearn, Head of customer contacts at Newcastle building society, talks about how his organisation is optimising their branch network during COVID19. If you enjoy this episode, don’t to forget to subscribe to our mailing list and become a CX insid... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
16 min listen
Can retailers reconnect with their customers?: Retail is undergoing many changes, and the introduction of new channels are a hot topic as retailers attempt to reconnect with their customers. Louis and Greg discuss this transformation of retail and the subsequent CCG (consumer confidence gap) that has... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
21 min listen
Karen Clinkard on employAGILITY and using data to improve CX: An entertaining reunion for Greg with his former lecturer, Some great advice for career oriented students, and CX insights from the brilliant Karen Clinkard. 01:26 - Overview of employagility. | 07:16 - The value of social capital/networks. | 15:21 - Ho... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
37 min listen
Can gyms & leisure centres improve their CX strategy?: In this episode Greg and Louis discuss some good, and bad experiences they have had at their gyms, and have some ideas about how they could be improved. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
10 min listen
The Vaccine Passport Dilemma: Countries around the world have started using COVID-19 passports for international travel. Some of them use it domestically. What does it mean for businesses? Will pubs require vaccine passports from their customers? Valentina, Simon and Lawrence discuss... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
22 min listen
How can the test drive experience be improved?: In this episode, Adam Greg and myself deconstruct the traditional test drive process, and begin discussing how it could be optimised to maximise sales, with the modern day customer. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
9 min listen
How to Personalise the In-Store Experience, with Richard Kelly: In the last episode of our retail miniseries, we focus on the shopfitting industry and its current technology trends enhancing in-store CX. Valentina, Adam and Richard Kelly, an account manager from ARNO Group, touch on the benefit of negative customer f... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
27 min listen
Richard Hadden on how employee engagement influences your profits: On todays episode, we have the Richard Hadden - the author of contented cows and leadership expert… We discuss the influence employee engagement has on profits, and also explore its effects on customer experience. Richards Linkedin - https://www.linkedi... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
29 min listen
WFH - Staying healthy at home with Jess Rieger: Season 2: In this episode we discuss the challenges of maintaining health and well-being while working remotely, and the benefits of creating and joining a fitness community online. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Retail banking trends with RBR MD Dominic Hirsch: Louis, Simon and Dominic Hirsch discuss future trends in banking, and the growth of the more human experience in branch. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
29 min listen
ACF Exclusive: Delivery of UK's COVID-19 Booking System: Valentina interviews Simon, Andy and Laurence, directors of ACF Technologies, who talk about the delivery of the UK's COVID-19 testing and vaccination booking system. The directors share exclusive information about the technical specifications and operat... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
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Linking Kids for a better future: Today, CXC interview the wonderful founders of a not-for-profit organisation called Linking Kids. Umana Nordeen, Ashley Davids and Louis discuss how Linking kids is helping children make proactive change for local communities at the root cause. Achieved ... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success
23 min listen

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Optimising the retail experience

Optimising the retail experience

Description

Titles in the series (100)

More Episodes from CX Insider - Customer experience leaders sharing insights and ideas for customer service success