46 min listen
Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
42 minutes
Released:
Dec 12, 2023
Format:
Podcast episode
Description
Andrew Carothers is the Digital Customer Experience Leader for Cisco Systems, an American multinational digital communications technology conglomerate. He is here to tell us all about the AI usage when communicating with clients in multiple languages, generational clashes when working and the teenage years of Customer Experience. In this episode, we will go over the new age of the customer and the power that customer experience has over other consumer touch-points.
For a premium podcasting experience, why not check out our YouTube channel with a wider range of content?
YouTube - https://youtu.be/by-P9oJ2QXc?si=1qTOEYZLYM9_U3DX
Connect with Andrew - https://www.linkedin.com/in/andrew-ca...
Become a CX Insider - https://www.linkedin.com/company/6882...
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/
For a premium podcasting experience, why not check out our YouTube channel with a wider range of content?
YouTube - https://youtu.be/by-P9oJ2QXc?si=1qTOEYZLYM9_U3DX
Connect with Andrew - https://www.linkedin.com/in/andrew-ca...
Become a CX Insider - https://www.linkedin.com/company/6882...
Check out our website - https://cxinsider.com/
Thank you to our sponsor! - https://www.acftechnologies.com/
Released:
Dec 12, 2023
Format:
Podcast episode
Titles in the series (100)
Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success