20 min listen
Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
44 minutes
Released:
Aug 1, 2023
Format:
Podcast episode
Description
Dr Clare Mutzenich has an extensive history in analysing human psychology, and she now works as the Associate Director for research company 7th Sense, leading consumer insight projects across the automotive and luxury sectors. In this episode, we unpack the neuroscience behind purchase decisions, explore why virtual reality is somewhat incompatible with the human race, and discuss how customer journeys can be improved through deeper social listening.
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Watch on YouTube - https://www.youtube.com/@cxinsiderpodcast
Connect with Clare - https://www.linkedin.com/in/clare-mutzenich/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor - https://www.acftechnologies.com
For a premium podcasting experience, why not check out our YouTube channel for a wider range of content?
Watch on YouTube - https://www.youtube.com/@cxinsiderpodcast
Connect with Clare - https://www.linkedin.com/in/clare-mutzenich/
Become a CX Insider - https://www.linkedin.com/company/cx-insider/
Check out our website - https://cxinsider.com/
Thank you to our sponsor - https://www.acftechnologies.com
Released:
Aug 1, 2023
Format:
Podcast episode
Titles in the series (100)
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