18 min listen
Customer Habits and Banking Biases, With Andrei Calin
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Customer Habits and Banking Biases, With Andrei Calin
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
44 minutes
Released:
Nov 7, 2022
Format:
Podcast episode
Description
BCR, the second-largest bank in Romania, is striving to optimise customer experience in a post-COVID era - when many customers are returning to physical services over the convenience of digital. Andrei Calin, Head of BCR's Customer Experience, discusses this shift and explores why researching consumer psychology could be the key to mastering CX in banking.
Connect with Andrei - https://www.linkedin.com/in/andrei-calin/
Connect with Andrei - https://www.linkedin.com/in/andrei-calin/
Released:
Nov 7, 2022
Format:
Podcast episode
Titles in the series (100)
Retail Banking Challenges part 3 - Digital vs Physical Banks: Episode 4 - Part 3 of our retail banking mini series. Today we discuss the rise of digital challenger banks, and the challenges and opportunities physical banks are experiencing in response to this. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success