10 min listen
How to Build Customer Loyalty, With Paula Thomas
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
How to Build Customer Loyalty, With Paula Thomas
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
25 minutes
Released:
Nov 15, 2021
Format:
Podcast episode
Description
Paula Thomas, a customer loyalty expert and the podcast host of Let's Talk Loyalty, talks about the dos and don'ts when building loyalty programs. We discuss the latest Bond Loyalty Report, which introduced a new metric to predict customer spending. Greg and Paula share their favourite loyalty programs implemented by famous coffee makers.
Find out more about Paula: https://letstalkloyalty.com/
Find out more about Paula: https://letstalkloyalty.com/
Released:
Nov 15, 2021
Format:
Podcast episode
Titles in the series (100)
Retail Banking Challenges part 4 - RBR Branch Transformation 2019: In the final episode in our retail banking mini-series - Greg, Simon, Adam and Louis talk about their experience at the market leading conference RBR Branch transformation 2019. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success