46 min listen
WFH - Stuart Fearn on optimising your branch network during COVID-19
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
WFH - Stuart Fearn on optimising your branch network during COVID-19
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
16 minutes
Released:
May 21, 2020
Format:
Podcast episode
Description
Stuart Fearn, Head of customer contacts at Newcastle building society, talks about how his organisation is optimising their branch network during COVID19.
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If you enjoy this episode, don’t to forget to subscribe to our mailing list and become a CX insider where you will receive all the valuable CX related content, and have the opportunity to give input into future episodes. Check out www.acftechnologies.com/podcast.
Released:
May 21, 2020
Format:
Podcast episode
Titles in the series (100)
Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success