46 min listen
Retail Banking Challenges - Can Events Save the Branch from Dying
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Retail Banking Challenges - Can Events Save the Branch from Dying
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
26 minutes
Released:
Nov 15, 2019
Format:
Podcast episode
Description
Episode 2 - Welcome back to CXC. In this episode we begin our mini-series surrounding Retail Banking and the industries current challenges. Featuring Greg, Adam and Louis, we talk about how events are being utilised to bring customers back to the branch.
Released:
Nov 15, 2019
Format:
Podcast episode
Titles in the series (100)
Introduction - Omnichannel Appointment Booking Fundamentals: Welcome to CXC, where we discuss hot topics, ideas and interesting developments in the customer experience management industry. In our first episode - Greg, Simon, Lee and Andy explore the fundamentals surrounding appointment booking, and the implicati... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success