10 min listen
Driving Culture Change in Banking Through VoC, With Mona Ibrahim
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
Driving Culture Change in Banking Through VoC, With Mona Ibrahim
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
30 minutes
Released:
Oct 10, 2022
Format:
Podcast episode
Description
COVID-19 has left a drastic impact on the relationship between digital and face-to-face banking. Mona Ibrahim, Specialist in Service Quality and Voice of Customer at the National Bank of Egypt, explores this change through the area of customer feedback, with insights into the best practices, approaches to complaints, categorisation tactics and data metrics.
Connect with Mona - https://www.linkedin.com/in/mona-ibrahim-98339918b/
Connect with Mona - https://www.linkedin.com/in/mona-ibrahim-98339918b/
Released:
Oct 10, 2022
Format:
Podcast episode
Titles in the series (100)
Retail Banking Challenges part 4 - RBR Branch Transformation 2019: In the final episode in our retail banking mini-series - Greg, Simon, Adam and Louis talk about their experience at the market leading conference RBR Branch transformation 2019. by CX Insider - Customer experience leaders sharing insights and ideas for customer service success