Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    "Bottle Up Kindness" (w/ Ingrid Milman, Ann Taylor)

    "Bottle Up Kindness" (w/ Ingrid Milman, Ann Taylor)

    FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy

    Start listeningView podcast show

    "Bottle Up Kindness" (w/ Ingrid Milman, Ann Taylor)

    FromFuture Commerce Podcast: eCommerce, DTC and Retail Strategy

    ratings:
    Length:
    32 minutes
    Released:
    Feb 22, 2019
    Format:
    Podcast episode

    Description

    Brian sits down at eTail West 2019 with Ingrid Milman, eCommerce Strategist for Ann Inc (Ann Taylor | LOFT | Lou & Grey) . Ingrid talks about customer expectations in the digital age, clienteling as a culture, and how to lace kindness into a brand culture from top to bottom - from employee interaction to customer experience.
    Released:
    Feb 22, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    Are you looking for eCommerce insights, strategy, or operational advice for your eCommerce business? Future Commerce is the leading podcast for founders and operators alike who aren't looking for the next conversion rate optimization tip or how to execute a playbook. It's for those who yearn for something deeper than CRO and PPC. Each week our hosts Phillip Jackson and Brian Lange ask hard questions to founders and executives at successful brands and how they turned their 'making money online' approach into a thriving business. Weekly essays, blogs, show notes, full transcripts, and quarterly market research reports are available at https://futurecommerce.fm