Join host Brooke Furniss in an enlightening conversation with Peter Smith, Managing Partner at Lion Partnership, on this episode of 'Facts Not Feelings.' Dive into the transformative world of automotive retail as we explore the latest shifts in dealership models, the resurgence of digital retail post-COVID, and the electrifying future of vehicle sales. Discover how dealerships are adapting to technological advancements and changing consumer behaviors. If you're passionate about the intersection of technology and tradition in the automotive industry, this episode offers valuable insights and foresight into what's next for car retailing.Subscribe to 'Facts Not Feelings' for more insightful discussions on the latest trends in the automotive industry.3 Main Takeaways Post-COVID Automotive Retail Landscape: Discover how dealerships are navigating the post-COVID era, balancing between digital retailing and traditional methods. Understand the shifts in consumer behavior and market trends essential for adapting to the new normal in automotive retail.Digitalization and Technology in Dealerships: Dive into the critical role of digital tools and AI in modernizing dealership operations. Learn about the strategies for leveraging technology to enhance customer experiences and operational efficiencies, crucial for staying ahead in today's competitive market.Electric Vehicle (EV) Revolution and Dealership Adaptation: Explore the growing impact of electric vehicles on dealership models. This segment provides valuable insights into how dealerships are adjusting their sales strategies and service offerings to align with the rise of EVs, catering to evolving environmental trends and consumer preferences.Connect ?Peter Smith: https://qrcc.me/s6fvufjx1lco BZ Consultants Group: https://qrco.de/bcqqFo     Apple?️ https://apple.co/3DYjWN0 Spotify ? https://spoti.fi/3DNNgFI   Youtube ▶️ https://bit.ly/3jDwPoOChapters:0:00 - Intro & Welcome2:10 - The Evolution of Retailing in Dealerships4:04 - The Post-COVID Car Retail Landscape6:39 - Digitalization in Modern Dealerships10:55 - Dealership Strategies for Customer Engagement16:40 - Coaching and Training in Dealerships18:03 - Technology in Service Operations23:22 - Beyond Lead Generation: A New Approach27:34 - Future Trends in Automotive Retail 37:15 - The Rise of Electric Vehicles (EVs)40:19 - Service Strategies for EVs48:24 - Closing Thoughts & Lightning Round