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    Five Leadership Steps to Help You Navigate CX Transformation at a Global Organization

    Five Leadership Steps to Help You Navigate CX Transformation at a Global Organization

    FromThe Chief Customer Officer Human Duct Tape Show

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    Five Leadership Steps to Help You Navigate CX Transformation at a Global Organization

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    58 minutes
    Released:
    Jan 9, 2020
    Format:
    Podcast episode

    Description

    Are you leading customer experience in a global organization? In this episode, I speak with Troy Barnes, the CCO of Pizza Hut for the Asia Pacific region. This is Troy's second CCO role, and his background is in Lean Six Sigma and change management. Our conversation around change management and leadership is valuable, and you'll especially find Troy's advice helpful if you're in the quick-service restaurant (QSR) industry and work with franchises.
    Released:
    Jan 9, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.