In the middle of all of the upheaval we are fighting for some sense of normalcy and even more so, a sense of grounding. As we iterate and pivot business models and things change all around us, some of the normal conversations around to detail in service and and quality can take a back seat. Today we are chatting about why we need to look after and make sure to continue managing, talking about, and holding ourselves accountable to our usual standards even in the midst of this crisis.    Related Episodes: You need SOP's Effective Checklists One on Ones 5 Areas of Focus for Retailers   Batch Brew like you never thought possible: Ground Control Cyclops Brewer   Amazing grinders making great coffee easy to achieve BARATZA GRINDERS