Operations, People, and Quality. These are three areas I focus on with all of my clients. Each on contains a myriad of subjects and components that we explore in detail to bring the whole business to a higher level. Today I want to discuss a few ideas within each of these categories that I believe are critical for you to pour energy into right now so you can enter into post-COVID business better than when this all started.  I cannot stress enough how important I think this particular conversation is and I hope it helps your thrive well into the future.    Related Episodes: One-on-ones Filtered Thoughts Podcast interview about "The Future of the Coffee Shop"  http://keystotheshop.com/employeeculture/ http://keystotheshop.com/organizationalknowledge/ Changing things in the Cafe The Life Changing Power of Good Authority SOPs FTW   Batch Brew like you never thought possible: Ground Control Cyclops Brewer   Amazing grinders making great coffee easy to achieve BARATZA GRINDERS