67 min listen
009 : How to Approach Data & Metrics w/ Simon Ouderkirk : Simon shows us how we should be thinking of numbers and their relation to our shop, or bari…
009 : How to Approach Data & Metrics w/ Simon Ouderkirk : Simon shows us how we should be thinking of numbers and their relation to our shop, or bari…
ratings:
Length:
58 minutes
Released:
Feb 14, 2017
Format:
Podcast episode
Description
Data, Metrics, Measurements...they play a critical role in the success of your shop. But how we approach the information available to us will determine how well we use it. Today Simon Ouderkirk a former coffee professional who now works with Automattic (the company behind Wordpress.com, WooCommerce, and JetPack) talks to us about how we can best approach data and make it work for business and our people. If you're like me you can really get caught up in the numbers and maybe miss some critical perspectives that being on the floor talking to your staff and customer provides. You might be the opposite. Maybe you don't look at the numbers enough and are all about being on the floor. You might be missing critical information in the data that can enhance the experience people have in the cafe. No matter where you are, you will likely be encouraged by this discussion and equipped with a foundational understanding of metrics that will help you use them successfully. Show Notes are available on the website: www.keystotheshop.com/resources Enjoy! -Chris
Released:
Feb 14, 2017
Format:
Podcast episode
Titles in the series (100)
025 : Dave Stachowiak / Mastering the Art of Training : Coaching, leadership, education, and how to communicate your coffee and barista knowledge so it sticks: Training. At some point in your coffee career you will be called on to train or teach in some form. As well as we might know the craft of coffee, it is often the case that we struggle to find the best way to teach that craft. If you are at all... by Keys To The Shop : Equipping Coffee Shop Leaders