030 : Casey Underkofler : Matching Your Service to Your Quality : How to manage and control the critical details of coffee service so both the experience and the quality are excellent | Keys To The Shop : Equipping Coffee Shop Leaders Podcast

006 : Founder Friday! Taylor & Shem Doupe of Soleil Cafe talk coffee, entrepreneurship, management, and core values: This is the first in a monthly interview series highlighting founders of great cafes on the last Friday of each month. This month we are featuring new owners Taylor and Shem Doupe who own Soleil Cafe (So-lay cafe) in Syracuse, NY! They started their... by Keys To The Shop : Equipping Coffee Shop Leaders

63 min listen

016 : w/ Michael Butterworth : Raising the Bar on Your Customer Experience: The customer experience can make or break your cafe. There are so many seemily small things that can derail the customers enjoyment of your shop. How can we raise the bar and focus our energy on the places that really count? What are some of the main... by Keys To The Shop : Equipping Coffee Shop Leaders

49 min listen

026 : What Your Roaster Wants You to Know w/ U.S. Roasting Champion Mark Michaelson: Roasters are the heart beat of specialty coffee. They transform the fruit of so many peoples labor into the coffees we know and love. Today we get to hear from none other than the new U.S. roasting Champion himself, Mar Michaelson! Mark is the Head... by Keys To The Shop : Equipping Coffee Shop Leaders

58 min listen

020 : Joe Marrocco : Transparency, Origin Knowledge, and Your Shop : How to approach and apply coffee origin information to enhance and not detract from the cafe experience: There is a lot of farm information available to us today in coffee. The question is how do we use that information & what is the line between overloading the customer and enhancing their experience? What purpose does all this knowledge serve?... by Keys To The Shop : Equipping Coffee Shop Leaders

58 min listen

021 : How to Leverage Your Performance Review : 7 Tips for how a barista can make to most out of the review process: Reviews can be a great experience. They can also be frustrating and challenging. They key is in how you go into the review and how you respond to the feedback given. Today we will cover 7 tips that will help you leverage the review to your... by Keys To The Shop : Equipping Coffee Shop Leaders

36 min listen

012 : Lauren Airola of Onyx Coffee Lab : A Journey Into Managment & Back : Leadership, Barista Work, Managing, Career, Customer Service, Employee Engagement: Going from barista work to take on a management role can be a tough transition. It can also be a very rewarding one both personally and professionally. On this episode we talk with Lauren Airola about her experiences as a barista and a manager at Onyx... by Keys To The Shop : Equipping Coffee Shop Leaders

42 min listen

008 : Finding Joy in Coffee w/ Nathanael May : Practical advice for baristas, managers, and generally all humans: How to cultivate joyfulness in your work in the shop by Keys To The Shop : Equipping Coffee Shop Leaders

41 min listen

001: Intro & What to Expect: Greetings! In this episode I get to formally introduce myself and what you can expect here at Keys to the Shop. Plus I discuss the philosophies and values that drive the show. WELCOME!!! by Keys To The Shop : Equipping Coffee Shop Leaders

12 min listen

004 : Leadership in the Cafe: 10 Steps to Being a People First Leader: 10 Steps to being an People First Leader in the Coffee Shop by Keys To The Shop : Equipping Coffee Shop Leaders

46 min listen

013 : Leadership & Managment Master Class w/ Eva Attia : Leadership / Managment / Hiring / Career / Coffee / Barista Competitions: So you want to be a better leader or manager? Have we got a show for you! On this episode Eva Attia, the Director of Retail Operations for Portland Roasting Coffee, is our guest. Eva is just an amazing professional... by Keys To The Shop : Equipping Coffee Shop Leaders

65 min listen

007 : The 4 Keys to an Effective Checklist : Increase morale, generate buy-in, and get things done!: Checklists get things done!!! If you work in coffee you use a checklist. Some lists are effective and others...not so much. In this episode we explore the 4 keys to making an effective checklist and talk about what role it plays in the cafe... by Keys To The Shop : Equipping Coffee Shop Leaders

34 min listen

028 : Why it's OK to be the Boss w/ Bruce Tulgan : A guide for defining and fighting the under-management epidemic in your so you can be the manager your baristas, staff, and shop need.: Today we are talking with noted author, speaker, and researcher, Bruce Tulgan about his powerful book, "It's Ok to be the Boss". We talk about the myths that managers believe that lead to what Bruce calls "The Under-Management Epidemic" and the very... by Keys To The Shop : Equipping Coffee Shop Leaders

51 min listen

002 : Master Your Workflow w/ Ryan Soeder: Learning how the improve your workflow for maximum efficiency, consistency , and speed by Keys To The Shop : Equipping Coffee Shop Leaders

72 min listen

009 : How to Approach Data & Metrics w/ Simon Ouderkirk : Simon shows us how we should be thinking of numbers and their relation to our shop, or baristas, and the business' mission in general: Data, Metrics, Measurements...they play a critical role in the success of your shop. But how we approach the information available to us will determine how well we use it. Today Simon Ouderkirk a former coffee professional who now works with... by Keys To The Shop : Equipping Coffee Shop Leaders

58 min listen

010 : How are Competitions Relevant ? w/ Jess Steffy : Barista Competitions / Coffee Shops / Employee Engagement / Professional growth: Are barista competitions relevant what I do on the bar every day? How does my business benefit from sending staff to compete? These questions are asked by almost everyone at one time or another when they consider a coffee competitions. Today Jess... by Keys To The Shop : Equipping Coffee Shop Leaders

58 min listen

005 : Baristas Speak! Barista Interviews from Coffee Champs in Knoxville, TN: This weekend I got to go to Coffee Champs in Knoxville, qualifying event for the United States Coffee Championships. While at an event party hosted by Wild Love Bakehouse I sat down with 5 baristas to get their unique take on coffee service, career... by Keys To The Shop : Equipping Coffee Shop Leaders

73 min listen

023 : U.S. Barista Champion, KYLE RAMAGE! We chat with Kyle about his recent victory in Seattle and explore the details of his presentation, his thoughts on specialty coffee, and the lessons he’s learned on the road to winning the U.S. title!: Fresh off his victory in Seattle, Kyle Ramage of Mahlkonig USA took some time to talk with us about the competition. We get into the details of his routine, his drinks, his presentations message, his dry ice frozen coffee and the challenges/lessons he... by Keys To The Shop : Equipping Coffee Shop Leaders

55 min listen

030 : Casey Underkofler : Matching Your Service to Your Quality : How to manage and control the critical details of coffee service so both the experience and the quality are excellent: In coffee service we pour over the details of the coffee's quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we... by Keys To The Shop : Equipping Coffee Shop Leaders

58 min listen

043 : Founder Friday! Kathy Turiano / Joe Bean Coffee Roasters / A tale of overcoming challenges, new beginnings, and building a strong team, business, and community through coffee: This Founder Friday we talk with Kathy Turiano, Co-Owner of the award winning, Joe Bean Coffee Roasters in Rochester, NY. In this episode you will hear the epic story of how Joe Bean embraced radical change to come back from major set backs early on... by Keys To The Shop : Equipping Coffee Shop Leaders

74 min listen

019 : 10 Reasons to Love the Customer : Lists of what baristas “Hate” abound. What do we love? Here’s a list of things that we should love about our customers.: What do you think of when you think of "The Customer"? All too often it brings to mind annoyance, challenges, irritation, and even anger. I recently read an old article that was being newly shared around social media that was the catalyst for... by Keys To The Shop : Equipping Coffee Shop Leaders

33 min listen

011 : Founder Friday! w/ Maxwell Mooney, Narrative Coffee / Barista community, hospitality, entrepreneurship, building relationships, and coffee quality: It's the second edition of Founder Friday and today we get to hear the story and learn from the experiences of Maxwell Mooney who owns Narrative Coffee in Everette, WA. We discuss how he got started in coffee, his driving vision for Narrative, how... by Keys To The Shop : Equipping Coffee Shop Leaders

51 min listen

017 : Founder Friday! w/ Jonathan Rubinstein of Joe Coffee : Entrepreneurship, Coffee, Business, Hiring, Barista Culture, Growth: Jonathan Rubinstein, President & Founder of Joe Coffee in NYC and Philadelphia joins us on the show today to talk about coffee business, Hospitality, the keys to their success in growing from 1 store in 2003 to 16 locations today, the recent... by Keys To The Shop : Equipping Coffee Shop Leaders

57 min listen

003 : World Barista Champion, Pete Licata: The Role of Mentorship in Specialty Coffee: We get to talk with World Barista Champion, Pete Licata, about how we can use mentorship to grow our coffee careers as well as help others in their careers. by Keys To The Shop : Equipping Coffee Shop Leaders

47 min listen

029 : Heather Perry : How the New SCA Benefits Retail : A conversation with Specialty Coffee Association Vice President, Heather Perry: The SCAA (Specialty Coffee Association of America) and the SCAE (Specialty Coffee Association of Europe) have recently merged to form the SCA (Specialty Coffee Association) but what does that mean for those of use who work in retail? What are the... by Keys To The Shop : Equipping Coffee Shop Leaders

58 min listen

051: The Power of Design in Coffee w/ Liz Chai : Exploring the why and how of great design in your coffee business. The look and feel of your cafe/brand can be just as important as the coffee you serve and the barista serving it.: When people experience our coffee they are left with an impression that is largely made up of what they saw. What kind of impact does design have a customer’s experience of your business? What are the keys to good design? What are the... by Keys To The Shop : Equipping Coffee Shop Leaders

72 min listen

038 : Founder Friday! Narrative Coffee Pt 2 w/ Maxwell Mooney : After the opening...Hospitality, community, cupping coffee, hiring, and cultivating the vision: He's Back!!! Maxwell last joined us on the show back in February 23rd on episode #11 before the opening of his first brick-and-mortar space for his company, Narrative Coffee. It's been 4 1/2 months and Narrative has had their soft opening, grand... by Keys To The Shop : Equipping Coffee Shop Leaders

48 min listen

032 : Making Order Out of Chaos: Dealing with Groups Ordering in the Cafe: Fear, frustration, stress...we all have experienced one or more of these feelings when we deal with groups in the cafe. Be they a family, friends, or study group we can sometimes have trouble managing the group dynamic and the chaos that can... by Keys To The Shop : Equipping Coffee Shop Leaders

40 min listen

018 : Hiring, Culture, and the Future of Your Shop: The future of your shop depends one more than just the coffee you serve, it depends on the people you hire and how you engage and lead them. This determines how they care for each other, your customer, and your business. In this episode I... by Keys To The Shop : Equipping Coffee Shop Leaders

41 min listen

040 : Pour over & Batch Brew Pt. 2 w/ Ryan Soeder : Exploring the pros, cons, and important guidelines for successfully in implementing both coffee brewing methods in our cafe: Pour over & batch brew. Each method of brewing has it's strengths and weaknesses and depending on what message you want to communicate in your shop you will likely find one to be better suited to assist you in that cause. Today in Part 2 of... by Keys To The Shop : Equipping Coffee Shop Leaders

77 min listen

039 : Lessons From the Restaurant Industry w/ Eric Cattiatore : The 6 traits of the most successful restaurant professionals and how we can apply them to our career in coffee: Eric Cacciatore is the host of the #1 Podcast for the restaurant industry, Restaurant Unstoppable! A podcast that brings together some of the best and most successful hospitality professionals and seeks to draw out wisdom, advice, and insights to help... by Keys To The Shop : Equipping Coffee Shop Leaders

59 min listen

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030 : Casey Underkofler : Matching Your Service to Your Quality : How to manage and control the critical details of coffee service so both the experie…

030 : Casey Underkofler : Matching Your Service to Your Quality : How to manage and control the critical details of coffee service so both the experie…

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