As the 2023 begins it is a great time to take inventory of our cafes and roasteries and really look at what we have done and where we can not only improve, but what needs to change. How can we keep up with the changing industry while still serving our customers? Where do we need to innovate and what are the first steps to building a better business? Today we are discussing all of this and more with our guest Miranda Caldwell! Miranda Caldwell is a coffee business coach and the founder of The Coffee MBA, a community where she teaches business courses for the specialty coffee industry. Since 2000, she has held leadership positions at coffee roasting companies in roles spanning operations, procurement, quality, sales, retail, and education. In 2022 she completed her Masters of Business Administration from a joint program with The University of Manchester and Indiana University. Her primary goal is to improve profitability for coffee roasters, believing they're the key to unlocking profitability for the rest of the value chain. In this conversation we will be discussing Miranda's bold approach to coffee business operation, innovation, and values based leadership and product development that will give you a head start on reaching the next level in your coffee biz.  We cover:  Discovering, leaving, and returning to the coffee industry Professional development Defining success Profitability Change perspective on our product Where to start to build better Curiosity and innovation Values to rally around What an MBA taught her about what our industry needs Innovation pipelines and Learning from Nestle Customer feedback Links: www.mirandacaldwell.com Miranda on LinkedIn Tik Tok @miranda.caldwell   Related episodes: 089 : La Marzocco USA General Manager, Andrew Daday : Leadership, Innovation, service, heritage Sustainability Series #4 : Consumer Sustainability Series #3 : The Cafe Special! “Thinking Differently” Series | Radical Sustainability w/ James Combs of Combs’ Coffee 020 Joe Marrocco : Transparency, Origin Knowledge,and Your Shop  239 : 5 Best Practices for the Best Small Business w/ Henry Lopez 184 : Making Great Business Decisions w/ Dave Stachowiak   Interested in leveling up your coffee shop or setting up 1:1 coaching? Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call! Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com