Running a coffee shop is not a straightforward job. There are so many elements to think about, both day-to-day operational matters to longer-term strategic thinking.
That becomes an even bigger task when you grow to multiple sites and are tasked with concerns for a larger company. Thats why I have brought Mike Lenda back onto The Cafe Hustle to talk about all the challenges he faces as CEO of The Well Coffeehouse.
Mike Lenda Previously Joined Andy On The Cafe Hustle - Listen Here.
In this episode, we cover the biggest challenge Mike faces as CEO at present, how The Well balances its focus on people with the commercial interests of the business, and how they maintain the community connection despite a move to more digital interactions with their customers.
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