In today's episode, Andy chats with the co-founders, Ed Parkes and Henry Ayers, of the iconic independent coffee house, The Gentlemen Baristas. We dig into the early days of their coffee house and the challenges they faced before moving to their now ten locations. In this episode, we chat about;

How they have developed their team culture and the fundamentals that have gone into that;

What it means to serve "well-mannered coffee"; and

What elements are essential when it comes to delivering a high level of service in their locations;


And so much more.
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