There is already too much toxicity in the hospitality industry.
Whether you are in hotels, restaurants or coffee shops, there are moments where toxicity runs through the culture, but the last thing we want to introduce is toxicity int he form of honesty.
in this episode you can learn;

What is brutal honesty and why is it a toxic leadership trait?

How does brutal honesty damage relationships and erode trust?

What are the alternatives to brutal honesty?

How can leaders be honest in a way that is compassionate and empathetic?


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