In this podcast episode, I welcome back Liam Jones from Pilla to discuss new ways of managing the working process in the hospitality and retail sectors. We discuss Liams four-step management model that leads employees from a direction state to being independent, targeted, and rewarded, ultimately leading to high-performing teams. Liam also introduced Pilla as it aims to enable managers to automate tasks, measure performance, and gamify work for their teams, thereby improving productivity and operational efficiency. Find out more about the management model here.