Working in the hospitality industry, we all know that things will (and often do) go wrong sometimes. Many situations are not preventable, but the important element is that we deal with them in one way or another. Whether you work in a hotel, restaurant or coffee shop, the technique I share with you today can help when the proverbial hits the fan.
Be prepared for the 'what if's. Listen now and share this episode with anyone you think needs to hear it.
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