On some level we all can justify ignoring customers in our coffee shop. Seems pretty crazy right? I mean, why would we do that knowing how important it is to give a great experience to the one keeping the lights on?And yet it happens all the time. What starts out as a one time act of giving into convenience, turns into a full blown culture.  On today's Shift Break we will be talking about an experience I had recently that illustrates this and thinking through why it happens, why it hurts us, and what to do about it.  Episodes to listen to next: 019 : 10 Reasons to Love the Customer w/ Chris Deferio Spiders! What they can Teach us About Hospitality 045 : Simple, Powerful Hospitality w/ Philip Turner 016: Raising the Bar on your Customer Experience w/ Michael Butterworth    For consulting reach out to: chris@keystotheshop.com   Visit our sponsors! Elevated batch brew and so much more! Ground Control Cyclops Brewer   The best espresso machines in the world! www.lamarzoccousa.com