63 min listen
"Local" does not Equal Quality
"Local" does not Equal Quality
ratings:
Length:
11 minutes
Released:
Nov 28, 2019
Format:
Podcast episode
Description
Shop Local! Small Business Saturday! Independently Owned! These are phrases we use to get people to come in to our stores and support the local economy. That's all well and good but do we deliver the quality people expect? Or do we rely a bit too much on being local to cover up for our shortcomings? Today we chat about this issue of using our small business status to excuse ourselves from improving and the better approach to delivering value where it counts. Related Episodes: How we Ruin the Specialty Experience 10 Reasons to Love the Customer Toxic Traditions Customer Experience vs Coffee Quality Acceptance of Dysfunction Feedback Culture This Episode brought to you by: Painless ordering and inventory with ODEKO odeko.com/keystotheshop www.keystotheshop.com/consulting
Released:
Nov 28, 2019
Format:
Podcast episode
Titles in the series (100)
006 : Founder Friday! Taylor & Shem Doupe of Soleil Cafe talk coffee, entrepreneurship, management, and core values: This is the first in a monthly interview series highlighting founders of great cafes on the last Friday of each month. This month we are featuring new owners Taylor and Shem Doupe who own Soleil Cafe (So-lay cafe) in Syracuse, NY! They started their... by Keys To The Shop : Equipping Coffee Shop Leaders