It's easy to create an environment in the coffee shop where staff feel they are bound by tight rules and restrictions. In this environment we don't get to see much creative hospitality in the form of solving problems for customers. Today we are chatting about the need to empower your staff to make calls on the bar that reinforce the the values and spirit of the organization.    Related Episodes: Fear or Inspiration 6 Truths about Power The Power of "Good Authority"    Reach out!  wwww.keystotheshop.com/consulting chris@keystotheshop.com   This Episode brought to you by ODEKO! Painless and accurate ordering and inventory  odeko.com/keystotheshop