Managing poor performance is one of the more frustrating parts of being a leader in the coffee shop. While in NYC for Coffee Fest I receive this great question, "What do you do if your manager or barista is not fulfilling the requirements of their role? Do you demote?" In this episode of Shift Break I will get into why I believe most bosses are too quick to blame the employee and slow to see themselves as the source of poor performance in the cafe.  Related Episodes: Facilitating Success Empowering Staff to Make the right Call Being the Point of Clarity   Consulting opportunity! Does having a regular one-on-one coaching session where you get to work out problems, develop solutions, and gain clarity on your business sound attractive? Reach out! Chris@keystotheshop.com   Batch Brew like you never thought possible: Ground Control Cyclops Brewer