Let's be honest for a moment here: why do we sometimes care more about marketing to a potential new client, but then once we've secured their investment, we sometimes kind of stop caring as much? How honest are we really about how well (or how poorly) we treat our customers? Where and how often are we taking accountability for the customer service experience within our own business(es)? In this unsurprisingly SPICY episode of the BMS podcast, Danielle and Anianne get real af about the customer service experience and discuss simple yet game-changing approaches that can help build client trust and satisfaction that will last for years to come.  Quotes of the week: "There's always something you can learn, even if you don't agree with that person's opinion of why a customer experience went south. " - Danielle K. White, Founder, Owner, DKW Styling Salon®, Natural Beaded Rows™️, Big Money Stylist® "I want to you think about these two questions: 1. Are you taking accountability for your customer service? 2. Are you providing a service that reflects the money that you're charging?" -Ani Rivera, Lead Trainer, Director of Education, Natural Beaded Rows™️, Big Money Stylist® ========================== Sit back, tune in, and get ready to LEVEL-UP your hair game for GOOD. This is the Big Money Stylist Podcast. ========================== For more information on NBR® Education and DKW Styling Academy, visit https://www.nbr.education/